Help! Inventory dispense history doesn't match what is in the patient's chart
Modified on: Tue, 9 May, 2017 at 3:05 PM
If your inventory dispense history shows that more items are dispensed than are shown in the patient's charges/billing history, the likely issue is that an inventory charge was added, and the item was dispensed from inventory, then the charge was deleted from the patient's chart, but the deleting user didn't click the button to restock the sold inventory item.
If a charge is deleted, but the button is not clicked to restock/adjust the associated inventory item, it is as if the patient is keeping or throwing away the originally dispensed item. To restock the item into inventory when deleting, you would click that button to restock and press the "Delete" button on the subsequent screen, which will reverse the dispense action.
Other keywords: troubleshooting
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