Resolution:

If you are seeing one time in the body of the email (this is the correct appointment time), and a different time in the calendar attachment shown at the top or bottom of the email, check the timezone settings for the default calendar associated with your email program.


More Information:

The appointment notification and reminder emails that can be automatically sent contain the appointment date and time in the clinic's local time in the body of the email. They generally also include an ical attachment, which makes it so that the recipient can easily add the event to the default calendar associated with their email program. Each email program presents the ical attachment and options in a slightly different way.


One common issue that can occur with the ical attachment is when the timezone is not set correctly in the default calendar associated with the recipient's email program. For example, if the timezone has never been set, it is often UTC - Coordinated Universal Time/ GMT - Greenwich Mean Time (which is 7 hours ahead of Eastern Time, for example).


So, if you are seeing different appointment times stated in the body of the appointment notification or reminder email, and a different time in the calendar attachment shown at the top or the bottom of the email, you can be confident that the time stated in the body of the email is the correct appointment time with your provider. To resolve the issue, update the timezone settings in the default calendar associated with your email program.