If you get a new phone and need to activate your software token on the new phone, or if you need to get a new hardware token for some reason, here are the steps to register your new token: 


In Cerbo, go to Admin -> ECPS Administrations -> Setup & Tools and select “EPCS Signup”.

 

 

Click on "Token Maintenance: Click here to Deactivate Token or Get/Setup a New Token" under Setup 2-Factor Credentials

 

 

This will take you to the Token Maintenance screen, you will have several options here that you can choose from:

 

NEW PHONE

To activate your token on the new phone you will start with the first option on the Token Maintenance screen: "I got a New Phone (I need to deactivate the old token and setup a new one)".



Here you can enter your 2-Factor Signing Password then click on Open Token Setup.


You will then be taken to the EPCS Signup screen. Once you have installed the Symantec VIP Access app on your new phone, click on "I have it - Register my Token" button.


That will then take you to the Token Registration screen. First, click on "Deactivate This Token" to deactivate your old token. Then, enter your EPCS password in boxes 1 and 2. Enter the Credential ID from the app on your new phone in box 3. Enter the security code showing on your app in box 4 and click Register.


You will then see a verification screen confirming the new token has been registered and you may begin using it.  Click “Finish/Close”. 

 

NEW KEY FOB TOKEN

If you get a new key fob/hardware token, use the 2nd option on the Token Maintenance screen "I need to setup my new Key Fob Token I received in mail (I need to deactivate previous token and setup the new Key Fob token)". 


1. If you know your EPCS password, enter it in the box and click on "Open Token Setup". If you don't know your password, see below for further steps.


That will then take you to the Token Registration screen. First, click on "Deactivate This Token" to deactivate your old token. Then, enter your EPCS password in boxes 1 and 2. Enter the Credential ID from the back of your key fob in box 3. Enter the security code showing on the front of your key fob in box 4 and click Register.

 

You will then see a verification screen confirming the new token has been registered and you may begin using it.  Click “Finish/Close”. 


Registering a New Token but Forgot Signing Password

If you can't remember your EPCS signing password, you have two options to setup your new token.


1. If you forgot your EPCS signing password, but still have your old token you can click on "I still have my old token - Reset password".


You can then reset your password using your old token. Enter your new password in boxes 1 and 2. Then, enter the security code from your old token in box 4 and click on "Register".


You will then see the verification screen confirming your password has been reset. Click Finish/Close and proceed to the corresponding steps above for a new software or key fob token.

 

2. If you forgot your EPCS signing password, but do not have your old token you will need to go through ID Proofing again to register your new token. Click on "I don't have my old token - Use IDP to setup Token and New Password". 


Fill out your personal information, including the number of the cell phone you will be using for EPCS, and click on “I Agree”.


**Note: Your personal information is required solely for identity proofing purposes in the Knowledge Based Authentication.  Experian will use this information to compare to nationwide databases (validating your name, birth date, SSN and current home address) and formulate questions, many of which you should be the only who can answer. Your personal information is not used for any other purpose

 

The next screen will require you to answer a set of questions based on your history and credit to confirm your identity.  You will only have 5 minutes to complete these questions.  When you have answered them, click on “Submit”.

 

 

Click on “I have it installed – Register My Token”.


That will then take you to the Token Registration screen. First, click on "Deactivate This Token" to deactivate your old token. Then, enter your EPCS password in boxes 1 and 2. Enter the           Credential ID from the back of your key fob or from your software token app in box 3. Enter the security code showing on the front of your key fob or on your software token app in box 4 and click Register.

 

 

Locating the Credential ID and Security Code on a VIP Security Token (Model HAI08)

 

 

Software Token:

 

You will then see a verification screen confirming the new token has been registered.  Click “Finish/Close”. 

 

Purchase a New Key Fob Token

If you would like to purchase a new Key Fob Hardware Token to be mailed to you, click on "Purchase a New Key Fob Token".

 

This will take you to the Key Fob Purchase screen. To proceed, click "Purchase Token Now".

 

You will now see a screen with another Purchase button. Clicking on this Purchase button will open a separate window where you can enter your payment information.

 Here you can pay for your token using either a credit card or bank account. Under the Payment Information, please make sure to enter your Practice # in the Invoice/Reference # field.

 

 

Once you have paid you can return and click on Done- Go Back to EPCS Setup. Once we receive payment, we will mail you the hardware token.

 


 

Once you receive your Key Fob Token in the mail, use the steps above under New Key Fob Token to register it in the system.


See also: MDToolbox Help