The text variables available for quick charting (i.e., for use in your chart parts) are NOT going to work for your email and SMS reminders/notifications for scheduled appointments. 

In order to save a reminder that will pull in custom details about that patient's appointment, use the following:


Email Reminders


The following variables are available for use in your email reminder templates:

(NOTE: these variables do not work in the initial Email Notice)


[[pt_first_name]] will insert the patient's first name

[[pt_last_name]] will insert the patient's last name

[[scheduled_type]] ** will insert the type of appointment (i.e., whatever has been set as the "Appointment Name on Portal")

[[scheduled_provider]] ** will insert the associated providers or resources (note that if at least one user is associated with the event, resources will NOT be included)


DISCLAIMER: the [[scheduled_type]] and [[scheduled_provider]] variables were added FOR EMAIL REMINDERS in September 2018 and will not work unless your build has been updated since then. Please contact support@md-hq.com if you aren't sure that you have the latest update!


For example, the following template:


will be sent as:


Note that your practice details and the appointment time are automatically included on this reminder.


SMS Reminders


There is only one available variable for use in your SMS reminder templates: is [[datetime]], which will be replaced with the appointment date and time details. 


[[datetime]] will insert the date and time of the appointment

[[pt_first_name]] ** will insert the patient's first name

[[pt_last_name]] ** will insert the patient's last name

[[scheduled_type]] ** will insert the type of appointment (i.e., whatever has been set as the "Appointment Name on Portal")

[[scheduled_provider]] ** will insert the associated providers or resources (note that if at least one user is associated with the event, resources will NOT be included)


DISCLAIMER: the [[scheduled_type]] and [[scheduled_provider]] variables were added FOR SMS REMINDERS in November 2018. Similarly, the [[pt_first_name]] and [[pt_last_name]] variables were added FOR SMS REMINDERS in December 2018. These will not work unless your build has been updated since then. 

Please contact support@md-hq.com if you aren't sure that you have the latest update!


For example, the following template:


will be sent as:


Note that if you don't use the [[datetime]] variable in your SMS reminders, the appointment date and time will automatically get included to the beginning of your message. So if your template only says:


then it will be sent as: