This article focuses on what to do if your camera and mic are blocked in macOS

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If you are being told that your camera is being used by another application, or you see the error message "We can't access your camera and microphone". This article should help!

How to re-enable the camera and mic on macOS

  1. Open "System Preferences"

2. Go to "Security & Privacy

3. Under the "Privacy" tab, ensure your browser is selected to have access for both Camera and Microphone options. 

4. Restart the browser. 

Other Tools

In your browser, you can test your device here to ensure everything is working correctly. Uncheck "audio-only" before running the test.

If you are continuing to experience issues, please test your device here: Twilio Network Test. It checks your camera and audio settings, as well as your network connection.