Your username is set by you when you register online or activate your Patient Portal account via an email invitation. It may be your email address. Each patient in a practice must have a unique username. So, if multiple family members share a contact email address, their usernames will not be the shared email address, but would need to each be unique. If you need to change your Patient Portal username, contact your provider to update this information.
Your password is set by you when you register online or activate your Patient Portal account via an email invitation. If you forget your password, you can reset it by following the "I forgot my password" link on the log in screen.
To protect the security of your health information, it is very important that you keep your Patient Portal password private!
*For some patients (this is very rare), the email address used to log into the Patient Portal may not be the same as the email address on file with the provider. If you suspect this is the case and is causing a problem, contact firstname.lastname@example.org.
Help: * I forgot my password
Use this link if you are a registered patient with an active patient portal account and you need to reset your password. You'll need to enter:
- The email address you have on file with your provider
- Your date of birth
- Your last name
- Your zip/postal code (in the U.S., first 5 digits only)
This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.