To register online as a patient with the practice, enter your information in the new patient registration form. You can get to this form by clicking on "I'm a new patient. Take me to the registration page." on the Patient Portal login screen. You should only fill out the registration form if you are a new patient, i.e., you have never seen a provider in this practice before OR if you've specifically been instructed to do so by your health care provider. Existing patients who just need to set up Patient Portal access should instead use the link "I'm a registered patient. Create my Patient Portal account!"


Fill out all required fields - marked with an asterisk (*), as well as other requested information if desired. Create a password that you will use (along with your email address as a username) to access your Patient Portal account. Review the Privacy Policy at the bottom of the form, and check the box to indicate that you have read and accept its terms. Then sign the form using your mouse (or your finger if you are viewing the form on a touch screen device) and click "+ SIGN ME UP!".


Within a few minutes, you will receive a confirmation email at the email address that you entered in the registration form. You must click the link in that email to finalize your registration and create your Patient Portal account. Then you can log in to the Portal using your email address as your username and the password that you created. If you do not receive the email within 15 minutes, check your spam/junk mail folder.


Help: I'm a new patient. Take me to the registration page

If you're new to the practice (i.e., you haven't seen a provider yet), use this link to register online and automatically set up your Patient Portal account.


Issues with Registration: Your Account Already Exists

If you try to register as a new patient they system will check to see if your provider has already set up an account for you. The system will look at the first three letters of your first name, your full last name, and your date of birth (note: you can share email addresses between family members) - if there is anyone already registered with matching details you'll see a message that looks like this:


"According to our records, a patient with your name and date of birth are already registered with our practice. It is possible that the patient we have on file is a different person, but to protect your privacy we ask that you register by phone or in person. Otherwise, if you've just forgotten your password you can try resetting it using the reset password option on the login page (though you'll need to remember the email address you have on file with us."


If that's the case, you can try going through the password-reset process to see if you're able to gain access, otherwise you'll need to contact your provider's office and ask them to invite you to the portal. There are rare situations where families with twin children that have similar first names could get accidentally caught by this duplication check. If that happens, please contact support@cer.bo and let us know which practice you're registering with and we'll assist with getting the second account set up.