Sometimes you accidentally archive a request without meaning to, or you need to go back and revise the way you handled a request. It's easy to un-archive these requests and push them back into the active queue. From the Patient Portal Queue page:
- Click on the history icon in the top right hand corner of the Patient Portal Queue to bring up the list of handled portal queue items
- From the Recent Portal Activity window that pops up, simply find the request you'd like to un-archive and click the Status column (Completed/Rejected/etc):
If you are looking for a less recent request, there are additional options to filter by patient and request type to make it easier to find:
- You'll be prompted to confirm that you want to mark the selected request as un-reviewed. Simply say yes at this prompt.
- Close the Patient Portal Queue history window and you should find the message/request back in the active portal queue.
Additional keywords: unarchive