The Patient Portal Onboarding Tool provides a quick and easy way to set patients' Portal access levels and issue multiple invites. This allows users to do these steps for many patients at once instead of navigating to each patient's dashboard one by one.
For patient confidentiality and compliance with privacy laws, you must take precautions to ensure that no one (including parents, adult children, spouses, etc.) gains unauthorized access to a patient's data on the Patient Portal. For various reasons, an email address on file for a patient may not be one that he or she has any access to. It could be a shared account or belong to a spouse or adult child of the patient.
For this reason, Patient Portal access should only be granted after confirming that:
- The Patient Portal account and password were set up by the patient or an authorized third party, and
- Only the patient and any authorized third parties have access to the primary email account connected to the account.
The Patient Portal Onboarding Tool
Go to the My Links menu and choose Patient Portal Onboarding Tool from the drop down list.
This brings up a new page that lists all of the patients in the system. To the left of each patient's name is a color block that signifies their Patient Portal status.
- Red means the patient does not have Portal access enabled
- Gray means the patient has Portal access enabled, but has not been issued an invite to join
- Orange means the patient has Portal access enabled, has been issued an invite to join, but has not yet logged on to the Portal
- Green means the patient has Portal access enabled, has been issued an invite to join, and has successfully logged on to the Portal
By default, patients will have their portal access disabled, and the color block next to their name will be red. However, there may be several different colors displayed due to changes made to individual patients access levels.
For Individual Patients:
You can view or modify a patient's username and otherwise manage an individual patient's portal access by going to that patient's dashboard, opening the Patient Information block, and navigating to the Patient Portal tab. Read more about that here.
send multiple invites to the patient portal
invite mass patients to portal