We can generally port your fax number over from your current fax carrier over to come directly into the EHR, though it depends on the carrier (some carriers do not port out fax numbers). To request the port, we will need the following, both dated within 30 days: 

  1. Completed Letter of Authorization, signed by the account owner (see below for more information on how to fill out the form)
  2. Copy of your most recent invoice from your current fax carrier.
Your current carrier legally has up to six weeks to release your fax line. In general, port requests are completed more quickly, but the possibility of the request taking six weeks (or more, if there are issues with the LOA/ invoice) should be taken into consideration.

The Letter of Authorization

Please note that the information on the form must match exactly what your carrier has on file. For the best chance of a successful port on the first try, contact your carrier directly to verify the following information, and be sure to fill out the form completely. Fax carriers' seemingly love to reject port requests for inexplicable reasons, and a quick call may save you the hassle of repeated, mysterious rejections/ resubmissions over a period of months.

Porting TNs: Enter the fax number that you want to port.

Requested Port Date: Enter the date you want to port to occur or ASAP (recommended). Note that it must be at least 10 days from the date the form is submitted, and the date is not guaranteed.

Current Provider: Please provide the carriers name. If the carrier is not listed on your bill or invoice, please confirm with your current EMR/EHR carrier.

Account number: Enter the account number on file with your current fax carrier. If the account number is not clearly indicated on the proof of ownership, please contact current carrier or EMR/EHR to request the account number. Once an account number has been provided please add the account to the proof of ownership.

*Elation/Telnyx does not have an account number. Please write Telnyx in this field.    

Existing Billing Telephone Number (BTN) with current provider: Enter your billing telephone number on file with your current fax carrier. Note: a very common reason for fax port request rejection is an incorrect BTN. Please verify this information with your current fax carrier.

Will you be porting this BTN? Select or mark "No" (unless the fax number you are porting IS your BTN)

Is this a Full or Partial Port? Select or mark Partial (unless the fax number you are porting is your only number with the carrier AND is your BTN).

New BTN: Write N/A

Customer Information - Provide your information EXACTLY as it appears on your bill from your current fax provider. 

Add the printed signatory name, sign, and date at the bottom of the form. The person who signs the form must be the person that your current carrier has on file as the authorized signer on the account. Then email or fax back to your implementation manager at MD HQ.