FAQ

Default solution folder, feel free to edit or delete it.

How do I send an email or email documents from Cerbo?
Overview In general, emailing patient information is not recommended, as email is not considered to be HIPAA-secure. However, you can email the patient, or...
Fri, 4 Mar, 2022 at 4:08 PM
How do I send a secure message to a patient?
Send a secure message to a patient by clicking on the speech bubble icon in the upper right corner of the patient’s photo on the patient's dashboard p...
Wed, 21 Apr, 2021 at 2:23 PM
Filling out the LOA (Letter of Authorization) for Fax Porting
We can generally port your fax number over from your current fax carrier over to come directly into the EHR, though it depends on the carrier (some carrier...
Wed, 12 Feb, 2020 at 1:41 PM
What is Plan A/Plan B?
Overview This article is an overview of Plan A/Plan B billing plans.  Related Articles Use a Payment Plan to Generate a Credit Pool Patient's B...
Mon, 25 Apr, 2022 at 9:34 AM
How do I expand text fields?
Almost any text field in the EMR can be expanded by clicking and dragging the bottom right corner of the field. Furthermore, if you wish to change the defau...
Mon, 24 Jun, 2019 at 3:00 PM
Default Emails to Patients
Cerbo comes with default text for emails that are sent to patient's email accounts regarding different actions in Cerbo or the Patient Portal. Below a...
Wed, 13 Oct, 2021 at 9:20 AM
How do I delete a SOAP note?
Overview This article demonstrates how to delete a SOAP note.  Related Articles Encounter Note "Ownership" Signing Encounter Notes & S...
Tue, 10 May, 2022 at 12:40 PM
Dark screen overlay - Chrome users
Overview If you see a grey or black screen cover your entire EMR view when you click on something (like one of the items in the Admin > Manage menu), t...
Tue, 10 May, 2022 at 1:31 PM
How do I save a fax that is not related to a particular patient?
Overview You can save a fax that is not related to a specific patient.  Related Articles Fax Markup Inbound Fax Editing - Splitting, Rotating, Remo...
Tue, 10 May, 2022 at 1:35 PM
Add your signature
To add your signature to the system, go to your User dropdown menu (far right menu item, your initials), and select "Change My Signature": In t...
Wed, 12 May, 2021 at 4:23 PM