Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Google Chrome

  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Select History. 
  3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

Opened clear browing data menu with All time, cookeis and other site data, and cached images and files selected

  1. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Mozilla Firefox 

  1. Click on the Tools bar (three bars in the top-right corner).
  2. Click History
  3. On the menu to the right, select Clear Recent History
  4.  In the Clear All History menu, select the time range to Everything
  5. Select the options, Cookies, Cache, Active Logins, Site settings, and Offline website data.

Pop-up box with the Clear All History options. Selected Time range to clear is set to everything.Under History, Active logins, Cookies, and Cache are checked. Under data, Site settings and Offline website data are checked.

    6. Click OK.
7. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Safari for MacOS

  1. Click on Safari on the top menu bar.
  2. Click Settings.
  3. Click the Privacy tab.
  4. Click Manage Website Data...

Privacy tab highlighted at the top of the Settings page. Manage Website Data is highlighted on the page.

  1. Click Remove All.
  2. Click Remove Now.

  1. Go to the Safari menu on the top menu bar.
  2. Select Quit to close Safari and save your changes.

Microsoft Edge for Windows 10

  1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
  2. Click Privacy, search, and services on the left-side menu.
  3. Under the section Clear browsing data, Click Choose what to clear.

Clear browsing data menu in Microsoft Edge with Choose what to clear button

  1. Select Cookies and other site data and Cached images and files.

  1. Click Clear Now.
  2. Close Microsoft Edge completely for your changes to take effect.

Internet Explorer for Windows

  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.

Internet option menu highlighted in Settings in Internet Explorer

  1. Under the General tab on the upper-left-hand side, scroll down to Browsing history.
  2. Select Delete...

Browsing history section with Delete... button highlighted in Internet Options General tab

  1. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.
  2. Select Delete.

Temporary Internet files and website files, Cookies and website data, History, and Download History all checked in Delete Browsing History menu in Internet Explorer

  1. Close Internet Explorer and reopen it for changes to take effect.