Troubleshooting

Error message when sending Secure Message with email notification
If you see the error message: The message was safely sent, but the patient could not be notified by email due to a server-side sending error. Please co...
Fri, 5 Jun, 2020 at 12:16 PM
Allow cross-site tracking in Safari
A newly released version of the Safari browser includes a default setting that prevents some functionality in Cerbo from working correctly. To disable this ...
Fri, 5 Jun, 2020 at 12:17 PM
INTERNAL - Troubleshooting - Forms/Questionnaires
Form Not Submitting/ Save and Continue Later not working     1. And it is a form that was just added:         Confirm values in hidden input at bottom of ...
Thu, 21 Apr, 2022 at 1:07 PM
Spellcheck Settings in Cerbo
Overview This articles demonstrates how to modify spellcheck settings.  Related Articles Chart Parts Encounter Note Text Examples Details By defa...
Tue, 10 May, 2022 at 9:32 AM
Bluefin Pax A80-Browser Communication Issues
2/7/2022 - A browser update may cause payments processed on Pax A80 NOT to register in Cerbo. New browser updates to the Google Chrome and Microsoft Edg...
Mon, 7 Feb, 2022 at 1:50 PM
Chrome Display Issues
Overview If a Chrome display setting (Dark Mode or a a custom theme)  is causing display issues, please follow the instructions below to reset your browser...
Thu, 24 Feb, 2022 at 10:01 AM