Troubleshooting

Error message when sending Secure Message with email notification
If you see the error message: The message was safely sent, but the patient could not be notified by email due to a server-side sending error. Please co...
Fri, 5 Jun, 2020 at 12:16 PM
Chrome freezing / hanging when entering address information
There is an issue that can occur for some versions of Chrome (versions 53 and higher) where the browser hangs when you are trying to edit address details. ...
Fri, 5 Jun, 2020 at 12:17 PM
Allow cross-site tracking in Safari
A newly released version of the Safari browser includes a default setting that prevents some functionality in Cerbo from working correctly. To disable this ...
Fri, 5 Jun, 2020 at 12:17 PM
Spellcheck Settings in Cerbo
By default, you should have spell checking turned on in the EHR. If you'd like to disable it (or you've accidentally disabled it and would like to...
Mon, 7 Sep, 2020 at 10:33 AM