Troubleshooting

Error message when sending Secure Message with email notification
If you see the error message: The message was safely sent, but the patient could not be notified by email due to a server-side sending error. Please co...
Fri, 5 Jun, 2020 at 12:16 PM
Allow cross-site tracking in Safari
A newly released version of the Safari browser includes a default setting that prevents some functionality in Cerbo from working correctly. To disable this ...
Fri, 5 Jun, 2020 at 12:17 PM
Spellcheck Settings in Cerbo
Overview This articles demonstrates how to modify spellcheck settings.  Related Articles Chart Parts Encounter Note Text Examples Details By defa...
Tue, 10 May, 2022 at 9:32 AM
Bluefin Pax A80-Browser Communication Issues
2/7/2022 - A browser update may cause payments processed on Pax A80 NOT to register in Cerbo. New browser updates to the Google Chrome and Microsoft Edg...
Mon, 7 Feb, 2022 at 1:50 PM
Chrome Display Issues
Overview If a Chrome display setting (Dark Mode or a a custom theme)  is causing display issues, please follow the instructions below to reset your browser...
Thu, 24 Feb, 2022 at 10:01 AM
Clearing Cache and Cookies - All Browsers
Why Clear Cache and Cookies? Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet brow...
Mon, 11 Dec, 2023 at 9:08 AM