FAQ

Default solution folder, feel free to edit or delete it.

Dark screen overlay - Chrome users
If you see a grey or black screen cover your entire EMR view when you click on something (like one of the items in the Admin > Manage menu), the issue ...
Tue, 8 Nov, 2016 at 1:59 PM
What information is shown to the patient on the Patient Portal by default?
Many of the system defaults regarding what the patient can see on the Patient Portal can be changed. But if you have not requested otherwise, the patient ca...
Fri, 16 Dec, 2016 at 4:02 PM
How do I save a fax that is not related to a particular patient?
If you receive a fax that is not related to a specific patient (such as an administrative fax) and you want to save it, you can do so by clicking on the fa...
Mon, 7 Oct, 2019 at 9:32 AM
Clearing your Browser Cache - Simple Instructions
Bypass your cache — Simple instructions In most Windows and Linuxbrowsers: Hold down Ctrl and press F5. In Apple Safari: Hold down ⇧ Shift and click the...
Thu, 17 Sep, 2020 at 10:02 AM
Co-Signatures in MDHQ
You can set up providers to require co-signatures under their User Profiles by going to Admin > Manage > Users and designating they require a co-sign...
Mon, 7 Oct, 2019 at 9:33 AM
Tagged Forms and Questionnaires
Having tagged forms can help you manage your forms/questionnaires selection by giving you the ability to filter and offer questionnaires to patients only a...
Mon, 7 Oct, 2019 at 9:33 AM
How do I email patients?
Patients can be emailed by clicking on the email link in the Patient information block.  Please note that email communications are not HIPAA compliant. ...
Mon, 29 Jun, 2020 at 10:39 AM
Encounter Note Text Examples
Example - Follow up Visit [[pt_name]] is a [[pt_age]] year old [[pt_sex]] who is here for a follow up visit. [[pt_rxs]] [[pt_supplements]] [[pt_a...
Tue, 3 Dec, 2019 at 4:39 PM
Pediatric Patients - FAQs
If you have pediatric patients as part of your patient panel, here are some help articles that may help you navigate some common issues that come up as wel...
Mon, 16 Sep, 2019 at 12:44 PM
Ring Central Meeting
For screen sharing calls we will send you an email with  a link to join the RingCentral call.  Please click on the link about 5 minutes before the meeting t...
Mon, 13 Jul, 2020 at 7:52 AM