FAQ

Default solution folder, feel free to edit or delete it.

Adding and Editing Users
Overview This article covers how you can add users to your Cerbo system and set up their login information. And how to edit or remove users. For clinic...
Wed, 15 Sep, 2021 at 2:39 PM
Clearing your Browser Cache - Simple Instructions
Overview Some display changes in the EHR require that you clear your browser's cache to view the change. Instructions are below. Details You can ...
Thu, 8 Jul, 2021 at 1:25 PM
How do I email patients?
If you're interesting in mass-emailing options, you should have a look at this article, but patients can be emailed from their chart by clicking on th...
Sun, 31 Jan, 2021 at 11:10 AM
Encounter Note Text Examples
Example - Follow up Visit [[pt_name]] is a [[pt_age]] year old [[pt_sex]] who is here for a follow up visit. [[pt_rxs]] [[pt_supplements]] [[pt_a...
Tue, 3 Dec, 2019 at 4:39 PM
Pediatric Patients - FAQs
If you have pediatric patients as part of your patient panel, here are some help articles that may help you navigate some common issues that come up as wel...
Fri, 19 Mar, 2021 at 4:37 PM
Scan an ID or Insurance Card to a patient chart
You can scan an ID or insurance card to a patient chart by scanning the ID and saving to your computer then uploading to the correct patient chart. To u...
Fri, 8 Oct, 2021 at 9:52 AM
Download Submitted Patient and Blank Forms
Submitted Patient Forms If the form has been submitted from the patient portal copy: Open the form from the patient's chart Click the little fol...
Thu, 21 Nov, 2019 at 11:07 AM
Getting a list of patient emails
Even if you don't have the Active Campaign integration, sending out mass emails to your patients through your preferred bulk-email client is easy. All ...
Tue, 18 May, 2021 at 12:44 PM
Tracking Patient Referrals: "How did you hear about us"?
Its often helpful to know how your patients found your clinic so you can see where you're getting the most referrals from or what marketing campaign is...
Fri, 25 Sep, 2020 at 9:28 AM
Changing your practice name/Rebranding your practice
At some point, many practices change their operating name or update their branding. This has a number of implications for your Cerbo build, but getting thin...
Sun, 22 Nov, 2020 at 3:33 PM